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Privacy Policy

Privacy Policy for Klyo AI

KlyoAI Privacy Policy

1. Introduction

At KlyoAI, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you use our services. Our goal is to ensure that all business interactions and data processing are secure and transparent, and that you understand your rights regarding your personal information. By using our services, you agree to the terms outlined in this policy.

2. Information We Collect

We collect various types of data to provide and improve our services. This may include:

  • Business Performance Data: Metrics related to your business operations, such as appointment scheduling, revenue tracking, and customer engagement.

  • User Interaction Data: Information about how you interact with our platform, such as text campaigns, customer communications, and feature usage.

  • Personal Information: Names, contact details (e.g., email addresses and phone numbers), and business credentials provided during account registration or in interactions with customer support.

  • Device Information: Details about the devices you use to access KlyoAI (IP address, browser type, etc.), which helps us optimize the platform for a seamless experience.

Methods of Collection

  • Direct Input: Data you provide when creating an account, filling out forms, or updating your profile.

  • Automated Technologies: We collect data automatically as you navigate the site or use our services via cookies, web beacons, or similar tracking technologies.

  • Third-Party Integrations: Data gathered from integrations with other platforms (e.g., CRM systems, calendar apps, SMS platforms) when you choose to connect them to KlyoAI.

3. How We Use Your Information

We use the information we collect to:

  • Provide and maintain the KlyoAI platform, including its core features like lead generation, customer communication, and revenue optimization.

  • Analyze business performance data to offer insights and recommendations for improving your business operations.

  • Personalize your experience by suggesting features, services, or offers that may be of interest to you.

  • Improve the functionality and performance of the platform by identifying bugs, inefficiencies, or trends in how users interact with the software.

  • Communicate with you regarding updates, changes, or important notifications related to your account and usage of KlyoAI.

  • Respond to Ad-Hoc Requests: Provide tailored responses to individual business owners based on their unique inquiries or requests, including specific business performance insights, customized reports, or operational support.

4. Data Sharing and Disclosure

We do not sell or rent your personal data. However, we may share your data in the following circumstances:

  • Service Providers: We may share information with trusted third-party vendors or service providers who perform functions on our behalf, such as hosting, data analytics, marketing services, and customer support. These parties are obligated to protect your data and only use it for the purposes specified by KlyoAI.

  • Legal Requirements: If required by law or in response to legal processes, we may disclose your information to government authorities, law enforcement agencies, or other third parties to protect our rights or comply with legal obligations.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the business transaction, but we will notify you of such a transfer and any related changes to this policy.

5. Data Security

We take reasonable measures to protect the information we collect from unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption: We use encryption technologies (SSL/TLS) to safeguard sensitive data, both in transit and at rest.

  • Access Control: Only authorized personnel have access to your data, and we employ strict access control mechanisms to ensure confidentiality.

  • Data Retention: We retain your data for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Once data is no longer needed, we employ appropriate methods to securely delete or anonymize it.

6. User Rights and Choices

You have rights regarding your personal information, including:

  • Access: You can request access to the personal data we hold about you.

  • Correction: You may update or correct inaccuracies in your data at any time through your account settings.

  • Deletion: You can request the deletion of your personal data, although we may retain certain information as required by law or for legitimate business purposes.

  • Data Portability: You may request a copy of your data in a commonly used format to transfer to another service.

  • Opt-Out of Communications: You may opt-out of marketing communications at any time by following the unsubscribe instructions provided in emails or contacting us directly. Please note that certain essential service-related communications cannot be opted out of.​

7. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us so we can take steps to remove such information.

8. Automated Decision-Making

KlyoAI uses automated decision-making processes to provide insights and recommendations. These processes analyze your business data to generate personalized suggestions. You have the right to request human intervention, express your point of view, and contest any decision based solely on automated processing.

9. Security Breach Notification

In the event of a security breach that affects your personal information, we will notify you promptly in compliance with applicable laws. We will provide information about the breach and our response to it.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make significant changes, we will notify you by posting the revised policy on our website and, if necessary, through direct communication (e.g., email). Please review the policy periodically to stay informed of updates.

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy, or if you would like to exercise your rights regarding your personal information, please contact us at:

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